Refund Policy (Web Store Purchases)

Last updated: December 14, 2025

This Refund Policy applies to purchases made on the Sociable Web Store at https://sociableapp.com/store/app (the “Web Store”), including purchases of Sociable virtual currency (“Credits”).

For purchases made inside the Sociable mobile app via the Apple App Store or Google Play (in app purchases), refunds are handled by Apple or Google under their own policies. This page does not apply to those in app purchases.

For additional information, please review:

  1. Seller of record and payments

    Digital items sold on the Web Store may be offered by Code Craft And Beyond LLC and/or Skylb Elektronik Tic. A.Ş. For any specific transaction, the seller of record will be the entity shown on your checkout receipt or invoice. Payments on the Web Store are processed through payment processing partners. Depending on your checkout flow, Paddle may process your payment and may appear on your card statement.

  2. Digital Credits and final sale

    Credits are digital items that are typically delivered shortly after a successful payment. Because Credits are delivered immediately (or soon after purchase), all sales are final once Credits are delivered, except where refunds are required by applicable law.

  3. When we may issue a refund

    We may consider a refund in limited cases, for example:

    • Duplicate charges for the same purchase
    • A technical error that prevents delivery of Credits and cannot be resolved
    • An unauthorized transaction, where supported by reasonable evidence and where permitted by law

    We may ask for additional information to investigate and validate your request.

  4. Used Credits, reversals, and partial refunds

    If any Credits from a purchase have been used, we may deny a refund or reduce the refund amount where permitted by law. If a refund is approved, we may remove the refunded Credits (or an equivalent amount) from your Sociable account. If you do not have enough remaining Credits, your balance may become negative until it is repaid through future purchases or other adjustments permitted by our Terms.

  5. How to request a refund

    To request a refund for a Web Store purchase, email info@codecraftandbeyond.comas soon as possible and include:

    • The email address used at checkout
    • Your Sociable username or account identifier
    • Your receipt or order details (order ID, date, amount, currency)
    • A short description of the issue (duplicate charge, non delivery, etc.)

    If you do not have your order ID, include any available payment details shown on your bank statement to help us locate the transaction.

  6. Refund method and timing

    Approved refunds are issued back to the original payment method used at checkout. Processing times vary by bank and payment method, and may take several business days to appear on your statement.

  7. Chargebacks and disputes

    If you have a billing issue, please contact us first so we can help resolve it. If you file a chargeback or payment dispute, we may suspend or restrict your Sociable account while the dispute is investigated.

  8. Contact

    Questions about Web Store purchases or refund requests: info@codecraftandbeyond.com